Returns & Exchanges

At JOI®, we want you to be completely satisfied with your plant-based milk concentrates. If you are not happy with your purchase, we offer a 30-day satisfaction guarantee to ensure you find the perfect blend for your lifestyle.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions if applicable.

• 3.
  Package Your Item

  Ensure the product is securely packed in its original packaging to prevent damage during transit, clearly marking your RMA number on the outside.

• 4.
  Processing & Refund

  Once your return is received and inspected, we will process your refund to the original payment method or issue a store credit within 5-7 business days.